Useful guide before you order from our shop

What do I need to know about your products in general?

We use high-quality fabrics and accessories in crafting our doll clothing. Each of them is a unique, handmade piece.
Depending on the display settings of your device, you may notice a difference in small nuances compared to what you percieve with naked eye in reality when you hold the finished product in your hands.
Rest assured, all our clothes are stored in a pet and smoke-free environment to maintain their quality.



                  

                

              

                

                  
                    
                    

                      How do I know if the clothes will fit my doll?
                    

                    

                  
                  

                    
                    
Sizes of BJD dolls can vary signifincantly depending on the manufacturer and model. The clothes available in our shop may not fit every type of MSD, SD13 and Barbie sized doll. Therefore, it's important to measure your doll's parameters as specified in the size charts on the product pages and to compare and check them before purchasing.
If your doll's measurements fall within the range provided, the clothing should fit nicely. If you have any doubts or questions, feel free to reach out to us for assistance before make your order.

                  

                

              

                

                  
                    
                    

                      Do you accept custom orders?
                    

                    

                  
                  

                    
Looking for a specific size that isn't currently available in our shop? Feel free to reach out to us here and we will find a solution according to your needs!

                    
                  

                

              

                

                  
                    
                    

                      How can I pay in your webshop?
                    

                    

                  
                  

                    
We offer various convenient payment options to make your shopping experience as smooth and seamless as possible. Among the payment methods available, we accept Stripe, which supports various bank cards, as well as PayPal and Apple Pay.

                    
                  

                

              

                

                  
                    
                    

                      What type of shippings do you offer?
                    

                    

                  
                  

                    
                    
Your order will be shipped from the European Union. On orders value over $69 shipping is free worldwide! Rest assured, every package is carefully packaged and sent as a priority registered mail ensuring secure and quick delivery, complete with tracking number for your convenience.
The estimated time of delivery is 3-15 business days to European Union countries and 5-30 business days to other countries.


For detailed shipping rates please refer to the following table:






 Order value
Shipping in EU
Shipping outside EU




Up to 68.99
$13.5
$16




$69 and up
Free
Free






 

                  

                

              

                

                  
                    
                    

                      Are customs fees and taxes included in the prices?
                    

                    

                  
                  

                    
                    For shipments outside the European Union customs duties and taxes my apply. Please note that these additional costs are not included in the shipping fee. It's important to be aware that responsibility for paying these fees lies with the buyer. We recommend checking your country's customs regulations before placing an order.
                  

                

              

                

                  
                    
                    

                      What can I do if my package hasn't arrived?
                    

                    

                  
                  

                    
                    
We kindly ask our customers to allow for the maximum estimated delivery time. It is 15 business days to European Union countries and 30 business days to other countries. During this time, you can also follow the path of your package using the tracking number.
If your package still hasn't arrived after this period, please contact us. We will then investigate with the shipping carrier.

                  

                

              

                

                  
                    
                    

                      What are your policies and terms of service?
                    

                    

                  
                  

                    
You can find other important and useful information in our return policy, privacy policy and terms of service.

                    
                  

                

              

                

                  
                    
                    

                      Where can I contact you?
                    

                    

                  
                  

                    
If you have any other questions or requests, we are at your disposal here.